Rob Howard's company, Telligent Systems, is looking for a professional services automation solution.

Scratch one vendor from the list.

Darwin in the business world... the response from the vendor is condescending, spelling/grammar errors, and vehemently anti-Microsoft. The latter point may not be a big deal by itself, but you'd think a Director of Sales would look up a prospect's web site... and maybe look at the "About" page. The first sentence:

Telligent is a solutions company with unique expertise and knowledge of the Microsoft Platform.